Railway Spring Festival Improves Ticketing Experience

The 2014 Spring Festival was the first spring festival after the implementation of the railway management system reform. Hu Yadong, deputy general manager of the China Railway Corporation, stated at the National Spring Festival Television and Teleconference Conference held on December 25 that it is expected that the national railways will send 257.8 million passengers during the Spring Festival travel season in 2014. , an increase of 18.93 million passengers, an increase of 7.9%.

Hu Yadong stated that in order to do a good job for next year's Spring Festival, China National Railway Corporation proposes the goal of achieving safe travel for passengers, convenient travel and warm travel, vigorously strengthens security risk management, enriches service content, innovates service methods, and strives to meet the travel needs of large numbers of passengers.

According to reports, the railway department will focus on passengers buying tickets, entering stations, waiting for vehicles, checking tickets, getting on the train, riding on vehicles, getting off vehicles, and leaving the station. The entire process will optimize passenger transportation organization and service management. The overall capacity of the railway will be greatly expanded. Before the holiday, 2,667 pairs of passenger trains will be operated, an increase of 157 pairs year-on-year. After the holiday, 2,677 pairs will be opened, an increase of 139 pairs. Beijing-Guangzhou, Beijing-Shanghai and other high-speed rails implement the peak chart and increase the number of EMU trains. The railway department should also improve the organization of ticket sales, try to buy mobile ticket services, increase the number of automatic ticket machines, improve the Internet ticketing experience, provide ticket auto-inquiry and refresh functions, and introduce the “Alipay” payment method to further improve the convenience of Internet ticket purchase. .

For student groups, the automatic ticket sales at the station will increase the function of selling student ticket services. Larger universities and colleges will gradually install automatic ticket sales machines. For migrant workers, the 162 stations of the whole road will be used to deal with return tickets for migrant workers in advance. Five or more migrant workers can organize group tours to buy group tickets; all ticket sales channels are five days ahead of the original pre-sale period, and are available for sale to migrant workers. Passenger ticket.

In addition, the Railway Corporation put forward specific requirements for ensuring passengers to travel safely and create a warm travel environment.